Everything you need to take WhatsApp from a business number to an assistant that answers your customers. Expect about a day of hands-on work, plus a few days waiting on business verification.
Four guides take you from choosing your WhatsApp option to fixing anything that goes wrong. Start at the top if this is your first time.
Compare WhatsApp, WhatsApp Business, WhatsApp Business Platform, Meta WhatsApp Cloud, and Twilio WhatsApp so you know which path fits your setup.
Compare optionsCheck what you need before you start: a DrusyAI workspace, a Facebook account that owns your business, a dedicated phone number, and the business details both verifications ask for.
View prerequisitesWork through every step in order, from Meta business verification to collecting your credentials, connecting the channel, and switching your Assistant on.
Start setup guideFix the common snags: a wrong Phone Number ID, webhook verification failing, messages not arriving, or the Assistant refusing to switch on.
Troubleshoot setupFor most DrusyAI customers connecting directly to WhatsApp, the recommended provider is Meta WhatsApp Cloud. This uses WhatsApp Business Platform, also known as WhatsApp Business API, and requires setup inside Meta before adding credentials to DrusyAI.
Meta controls its own approvals: display name review, and Meta business verification. DrusyAI cannot speed these up or overrule them.
DrusyAI runs its own separate business verification, and your Assistant cannot be switched on until it is approved.
DrusyAI also supports Twilio WhatsApp as an alternate provider. Only one active WhatsApp provider should be used at a time.
These five stages take you from workspace access to your first customer chat. Most of the setup happens in Meta, so start business verification early and keep going while Meta reviews it.
Request access via https://www.drusy.ai/contact for manual onboarding.
Submit Meta business verification early so approval happens while you continue setup.
Create your WhatsApp Business Account and developer app, then collect the credentials from Meta.
Paste those values into DrusyAI, point Meta at your DrusyAI webhook, then test and activate.
Add your knowledge, turn on skills, switch the Assistant on, and go live.
Join businesses using DrusyAI to sell more, answer questions accurately, and support customers instantly, across every channel and connected to the systems they already run on.