DrusyAI handles business conversations, customer context, AI responses, API requests, and connected workflows. This page explains the practical controls customers should understand before launch.
DrusyAI is designed for business messaging, not anonymous consumer chat. The important controls are access, data flow, human review, and integration boundaries.
Workspace access, channel setup, API keys, and team permissions are designed around least-privilege operation.
Customer conversations, knowledge content, booking details, and workflow data move through authenticated service paths.
Teams can take over conversations, review edge cases, and configure when automation should stop and a person should step in.
Custom skill calls, webhooks, API keys, and caller identity tokens help keep connected systems scoped and verifiable.
Security works best when DrusyAI and the customer both keep data collection, permissions, and connected tools scoped to the job the assistant needs to do.
When DrusyAI connects to your systems, use purpose-specific credentials and verify request identity where customer context matters.
API keys authenticate outbound requests. Delivery status and template behavior are covered in the Messaging API guide.
Read guideSigned JWTs let your custom endpoints verify the customer phone number attached to a skill request.
Read guideAllowed origins and dashboard-managed configuration keep the web chat widget scoped to your approved sites.
Read guideLegal and privacy
This security page is a practical overview. The legal pages describe service terms, privacy handling, processor obligations, cookies, and customer responsibilities.
Join businesses using DrusyAI to sell more, answer questions accurately, and support customers instantly, across every channel and connected to the systems they already run on.